Service guarantee or policy
I Guarantee that when you buy a stone from me it will be what we say it is, if it is not I will refund your money or replace it with what you want.
Quality is = to production is = to cost is = to safety is = to happyness is = to Koala-t cut gem
Koala-t Cut Gems sells only natural gemstones; no synthetic, or ‘lab grown’ materials are used, except in gold mounts (where a synthetic name is given). Natural gemstones are commonly ‘enhanced’ by using heat, radiation, or chemical treatments to improve color and/or durability of the stone. Koala-t Cut Gems will supply non-enhanced materials upon request.
Please e-mail to place your order. Confirmation of availability and reservation of the items you want, calculation of shipping, total cost, and payment instructions will be provided to you once your request is received.
Your satisfaction is guaranteed with all purchases from Koala-t Cut Gems. You may return any item, unaltered in any way, which contains defects in manufacture, or damage, within 30 days of receipt for exchange with a like item. There is no substitute for a first hand inspection with rough, stones and other one-of-a-kind items. Altered rough may not be returned – if you cut or polish on a piece, it’s yours.
Accurate representation and description of rough as to appearance, size, origin and full disclosure of any known treatments are in its description. Your view of the images are on a different monitor with different settings, color is particularly difficult to accurately represent.
Koala-t cut gems collects limited non-personally identifying information your browser makes available whenever you visit a website. Examples of this type of data are: the name of your Internet service provider, the site that referred you to us, any pages you request, and the time and date of those requests, etc.
There are instances where Koala-t cut gems requests personally identifiable information to provide site visitors with a service. This information, such as name, mailing address, email address, and type of request, is collected and stored in a manner appropriate to the nature of the request, as determined by Koala-t cut gems, to fulfill your needs.
For some services, we may request credit card or other payment information. Koala-t cut gems maintains this information in encrypted form on secure servers.
Personally identifiable Information collected on our website is never provided or sold to any other company for that company’s independent use without your consent.
However, we may share such information in any of the following circumstances:
Koala-t cut gems may choose to process and store personal information at any of our facilities in the United States or any other country in which Koala-t cut gems or its agents have facilities. By providing your information, you consent to the transfer of your information among these facilities.
We may share aggregated information without personally identifying information, such as the number of hits on a page, with other entities.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.
Our site may link to other company sites. When you follow a link for our site, we advise you to check the privacy statements of any site before providing any personally identifiable information.
Changes to this Policy
If you have any additional questions, please feel free to contact us any time at firstname.lastname@example.org
Copyrights and Trademarks
This site and all associated materials are protected by worldwide copyright laws and international treaty provisions. This applies whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws in your use of this site and to prevent unauthorized copying of the materials. Koala-t cut gems does not grant any express or implied rights to you under any copyrights, trademarks or patents
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